Shipping & Delivery

We ship to the United States and most international destinations, including the United Arab Emirates, Australia, Austria, Belgium, Argentina, Bangladesh and Angola. The countries we serve and the exact shipping fee are shown at checkout.

Shipping Cost

For orders below $80, the standard shipping fee is based on the destination region and the total package weight, as listed in the tables below. All prices are in USD unless stated otherwise. The exact shipping cost for your order is always calculated and clearly displayed at checkout before payment. No hidden fees are added afterward.

United States & Mexico

United Kingdom

France & Germany

Europe

Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Turkey, Ukraine. (France and Germany have their own rates — see the table above.)

Canada

Asia

Afghanistan, Azerbaijan, Bahrain, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei, Cambodia, Christmas Island, Cocos (Keeling) Islands, India, Indonesia, Iraq, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Oman, Pakistan, Palestinian Territories, Philippines, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Sri Lanka, Tajikistan, Thailand, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen.

Oceania

Australia, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis and Futuna.

Latin America & the Caribbean

Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Caribbean Netherlands, Cayman Islands, Chile, Colombia, Costa Rica, Curaçao, Dominica, Dominican Republic, Ecuador, Falkland Islands, French Guiana, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Paraguay, Peru, Saint Barthélemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Sint Maarten, Saint Vincent and the Grenadines, Suriname, Trinidad and Tobago, Turks and Caicos Islands, U.S. Minor Outlying Islands, Uruguay, Venezuela, British Virgin Islands.

Africa

Algeria, Angola, Burkina Faso, Burundi, Cape Verde, Central African Republic, Chad, Djibouti, Egypt, Eritrea, Eswatini, Ethiopia, Liberia, Madagascar, Mauritania, Mauritius, Morocco, Niger, Nigeria, Rwanda, Saint Helena, Senegal, Sierra Leone, Somalia, South Africa, Sudan, Tanzania, Uganda.

Israel

Hong Kong SAR, Macau SAR & Taiwan

Other destinations

South Georgia and the South Sandwich Islands, French Southern Territories, and any destination not listed above.

Mainland China (domestic orders)

Prices in CNY (¥).

Please note: Shipping fees shown above are estimates based on package weight and destination. The final shipping cost is always confirmed at checkout before you pay. International orders may be subject to import duties, taxes, or customs fees set by the destination country; these are the responsibility of the recipient and are not included in the product price or shipping fee.

Order Delivery Timeline

Your total delivery time is made up of order processing time plus shipping (transit) time. Estimated timelines are shown below.

• Order cut-off time: 18:00 (GMT+8). Orders placed after the cut-off, or on a non-working day, begin processing on the next business day.
• Business days exclude weekends (Saturday and Sunday) and public holidays.
• Processing may take longer during sales promotions, new product launches, or peak seasons.
• Estimated delivery times are not guaranteed and may be affected by customs clearance, weather, or carrier delays beyond our control.

---

Frequently Asked Questions

Can I change the shipping address for my order?

We are happy to update your delivery address for you! Please email our customer service team at support@wishavenshop.com as soon as possible, including your order number and the corrected address in your message. Address modifications are only permitted before your order enters the packaging stage.

Please note that address changes may not be available during high-volume periods, such as new product launches and large promotions.

My order has already shipped, but I need to update my address.

Unfortunately, no address edits can be made once a package has been dispatched. If your shipment is returned due to an invalid address, your order will be cancelled and fully refunded, and we will notify you when this occurs.

We are unable to reship returned orders. If you still wish to purchase the same items, you will need to place a new order. We sincerely apologize for any inconvenience this causes.

How can I track my order delivery status?

Once your order ships, you will receive an email containing your tracking number, which you can use to monitor your shipment’s progress.

If you have an account with us, your tracking number (where available) can also be viewed within your account dashboard under "Account Details", where your full order history is stored.

Why is my tracking information not updating?

We apologize for the delayed tracking updates! Even if no new tracking activity appears, rest assured your package is still in transit.

Please allow 4 to 12 business days for delivery; business days do not include weekends or public holidays.

My tracking shows the package was delivered, but I never received it.

Tracking statuses are occasionally marked as delivered prematurely before the package physically arrives. Your shipment will likely arrive within a few days. In the meantime, we recommend checking with household members, neighbors, or your local post office for more details.

Wishaven accepts no liability for lost or stolen packages after successful delivery confirmation.

My package has not arrived within the estimated delivery time.

We advise waiting a few additional days for tracking updates. If your shipment still does not arrive or show updated status, contact our customer service team via email at support@wishavenshop.com for assistance.

We offer a 45-day money-back guarantee for all buyers. If you fail to receive your goods within 45 days of the shipping date, you may file a dispute to receive an unconditional full refund. Should you receive your package after the 45-day window, we would greatly appreciate returning the refund amount.

For any other inquiries, reach us at support@wishavenshop.com or visit our official website: wishavenshop.com.